Golden Gulf
Terms of Service
What these terms cover
These terms apply to the services Golden Gulf provides: airport arrival and departure assistance, private chauffeur hire, intercity transfers and concierge arrangements.
Booking
A booking is confirmed when we confirm it to you in writing, normally on WhatsApp. Until then, times and vehicles are subject to availability.
What we need from you
Accurate flight details and arrival times, the correct number of passengers, and notice of anything that affects the service — extra luggage, a child seat, mobility needs. If flight details change, tell us as soon as you can.
Delays and waiting
We track your flight and adjust to reasonable delays at no extra charge. Extended waiting caused by circumstances outside the airport process may be charged; we will tell you before it is.
Our vehicles and drivers
Vehicles are insured and maintained, and drivers work with us directly. The specific vehicle shown on our website is an indication of class; we will confirm the actual vehicle on booking.
Airport services
Our airport service covers Cairo International Airport. What we can do inside the terminal depends on airport authority procedures, which are outside our control.
Cancellation
See our cancellation policy.
Liability
We are responsible for delivering the service we agreed with reasonable care and skill. We are not responsible for missed flights, delays or losses caused by circumstances beyond our control, including airport procedures, traffic incidents and weather.
Complaints
Tell us. We would rather hear it directly and put it right.
